Senior Business Analyst Order To Cash

Posted On:  14-Oct-2021
Job Category:  ICT

Department Info

Our ICT department, operating from Belgium is a shared service centre that provides IT services to Terumo's internal and external customers across the EMEA region.  One team focuses on Infrastructure, Operations & Security. The other team focuses on Applications, Enterprise Architecture & Analytics. The Business Analyst is part of the second mentioned team.


Job Summary

The main responsibility of the Business Analyst (BA) is to be a proactive partner of the Terumo business by supporting and developing a standardized ICT application portfolio based on an actively managed relationship with all business partners.  The focus of this BA will be primarily the processes in the European Distribution Centre in Genk. Later the scope will be expanded to other O2C processes.

Job Responsibilities

1.Analyse Requirements
Analyse requirements to ensure clear problem definition can be drawn taking into account possibilities and restrictions by using interviews, document analysis, workshops etc.

2. Communicate and Report
Communicate and report proactively, formally, frequently and clearly with all stakeholders (internal ICT and external) status and plan by work package
Be liaison between business, ICT and supporting third parties; exchange ideas and expertise to contribute towards continuous improvement of tools, methods and procedures

3. Manage Projects and Change Request
Draw project definition and functional specification for projects/change requests to ensure customer requirements can be met taking into account business strategy and application cost of ownership
Initiate and follow-up projects (scope, plan, budget) using best practices as guideline (e.g. Agile PM) in close cooperation with / under guidance of:
Project management Office (PMO) on Applications projects
Verify (and test) new developed projects and change requests to ensure successful implementation in agreement with all stakeholders without operational distress

4. Support current IT application
Follow-up and document incidents including root cause analysis using best practices as guidelines (e.g. ITIL) ensuring IT application service level agreement, supporting key users
Stimulate improvement of quality with regard to in use processes and IT applications

5. Document IT application
Guarantee up-to-date documentation of IT application ensuring continuous functioning and compliancy with Terumo applicable regulations (e.g. ISO13485, J-SOX)

6. Develop IT application knowledge
Ensure to be well informed about evolutions and developments related to IT application

Profile Description


Master’s degree preferred or bachelor’s degree equivalent through experience.
You have previous Business Analyst experience in a similar environment.  You are familiar with Supply chain and warehouse processes and their integrations with other modules.  Experience with S4HANNA is a strong asset, SAP eWM experience is a must. You have an End-to-End process mindset and you takes ownership to deliver a successful outcome.

Strong analytical and communications skills required, including a thorough understanding of how to interpret customer business needs and translate them into application and operational requirements. Able to work result oriented within a team.

Excellent working knowledge of English (written and spoken). Knowledge of Dutch is a strong plus.



We offer a new challenge to grow and develop yourself in a fast changing environment.
An interesting salary with additional benefits like a company car, cell phone and others.
An experienced manager who will coach you to be succesful in this role.  In addition, we will have access to several trainings to improve your hard- and soft skills.

Contact Person

Jan Swinnen/Bethsabee Bellinck

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