Customer Care Agent

Datum: 12-sep-2022

Plaats: België

Bedrijf: terumoeuro

Bij Terumo verbeteren we levensreddende medische technologieën voor onze samenleving. 
Gretig om ook bij te dragen aan de gezondheid van mensen en het welzijn van patiënten? We dagen je uit om een meester te worden in jouw vakgebied. Investeer je talenten in balans met je persoonlijke ambities. Leven en werken in harmonie. 
Vanuit onze Japanse oorsprong, worden we gedreven door respect, eigenaarschap en voortdurende verbetering. 
Het is de kern van alles wat we doen. Zo maken we een verschil in het leven van patiënten, klanten en medewerkers.

 

Department Info

 

Terumo Pharmaceutical Solutions (TPS) offers innovative solutions to the pharmaceutical industry through Drug Delivery Technologies & Devices for injection and infusion. The main goal is to enhance the drug delivery, as well as the patients overall comfort. Through open dialogue with other businesses, we build partnerships that benefit everyone – and offer products such as syringe systems, hypodermic needles, catheters, safety infusion sets and more. 

 

Our multilingual customer service team is located within our Terumo Europe facilities in Leuven. Supporting our clients while continuously interacting with our sales teams, distributors and supply chain team is at the heart of their job. 

 

Job Summary

 

As a Customer Care Intern, you will provide support towards all day-to-day customer care activities. In addition, you will get the opportunity and responsibility to contribute to a project to ensure the further innovation of our processes. In general, you will be the link between customers, the sales team, and the supply chain organization. Your objective is to support the efficient order processing flow for accounts. This process ranges from the order fulfilment and the invoice generation to after sales services. 

 

Besides the internship at your department, you’ll get the opportunity to connect with multiple people at Terumo, including fellow interns and the senior management. In addition, you’ll get the opportunity to learn about the company in different ways. 

 

A previous Customer Care intern, Stef Mombaerts, about his experience at Terumo Europe:

 

“Terumo was an amazing company for doing my internship. From the very first day, I felt totally welcome. My coach made me feel perfectly at ease and she guided me through everything that I needed to learn or know. What was expected of me was clearly communicated and everything was also put into practice, so that I can get first-and experience. Furthermore, there’s a good and positive energy within the company. Everyone is open and approachable. I was always given the opportunity to ask questions and the whole team was always ready to help me at any given moment.”

 

Job Responsibilities

 

As our Customer Care Intern, you will contribute to all customer care activities. Consequently, you’ll be in contact with clients throughout the world (in English). You will be responsible for and support order handling, communication, follow-up, document handling and other day-to-day tasks related to our customer care cycle. The target audience of clients consists of pharmaceutical companies. 

 

You will identify, develop and implement improvement activities through projects. Thereby, you will contribute to the further enhancement of the efficiency of Customer Care in different areas.  

 

You will provide follow-up for the invoicing process within our ERP-system, SAP. In addition, you will perform other tasks within SAP, like customer creation and masterdata management.  

 

You will assume other responsibilities as well, based on new opportunities that might arise during the internship.  

 

Profile Description

 

You are enthusiastic and driven about complementing our highly qualified customer care team. 

 

You are currently involved in studies at a Belgian University/High School that provides you with a relevant background to perform well within the internship context; e.g. Business Management, Office Management, Marketing, …. 

 

You are a self-starter and serious about your own development and performance. Additionally, you possess good critical, organizational and communication skills.  

 

You are fluent in English and Dutch. This entails both verbal and writing skills. In addition, you are a team player, highly punctual, customer oriented and are at all times prepared to go the extra mile when needed.  

 

You possess a good knowledge and understanding of MS Office. 

 

Offer

 

Working for Terumo means contributing to society through healthcare. We offer a 3-month unpaid internship or longer. 

 

We offer a fantastic opportunity to work in a top performing team and a great place to learn as Customer Service Support in an exciting and rewarding sector. You will be guided by an experienced coach, who will show you the ins- and outs of Customer Service in the medical device industry and you will be offered a platform to be creative and to have a direct impact. 

 

You will get the opportunity to work in an environment in which every associate, customer and business partner is treated with respect, where sincerity is key and where everyone always strives to find the most optimal solution. Furthermore, you’ll find yourself in an environment that promotes a mindset that embraces challenge for the future.  

 

Contact Person

 

Jarne Jans & Jan Swinnen

 

Terumo Europe is een belangrijke speler in de EMEA healthcare markt. We maken deel uit van Terumo Corporation (Japan) en produceren, verdelen & verkopen medisch materiaal. Het EMEA hoofdkwartier en productiefaciliteiten van Terumo Europe zijn gevestigd in Leuven (België). Onze saleskantoren zijn verspreid over de EMEA regio.