Customer Care Agent in Leuven

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Date: 1 Oct 2025

Location: Belgium

Company: terumoeuro

At Terumo, we advance lifesaving medical technologies to benefit society. Are you eager to make a difference with us? Here, you’ll grow your expertise while staying true to your personal aspirations.  

Guided by our Japanese heritage, we act with respect, take ownership, and pursue continuous improvement. If you see yourself in our values, keep reading; this might be the opportunity you're looking for

Department Info

Pharmaceutical Solutions Division (PSD) develops patient-oriented parenteral delivery solutions for therapeutic performance and safety.

Globally trusted for quality and precision, Pharmaceutical Solutions Division offers pharmaceutical and medical device manufacturers around the world comprehensive product design and development services.

Job Summary

The Customer Care Agent plays a key role in fostering strong relationships with Terumo Europe customers by ensuring the seamless and efficient processing of orders within the assigned region.

In addition, the Customer Care Agent provides proactive support to the designated Strategic Account Managers, contributing to the smooth execution of daily business operations.

Job Responsibilities

  • Manage the complete order process from receipt to invoicing, including shipping coordination and proactive issue resolution
  • Proactively resolve issues and keep customers and Strategic Account Managers informed.
  • Maintain accurate administrative records, send invoices, and support Strategic Account Managers with documentation and credit control.
  • Respond to product and sales-related inquiries, escalating when necessary, and ensure accurate system input for forecasts and pricing.
  • Build strong relationships with both external customers and internal teams, fostering collaboration across departments.
  • Provide backup support to other Customer Care Agents as needed.

Profile Description

  • Bachelor’s degree or equivalent through relevant experience in a similar role.
  • Proven experience in customer service, ideally in a fast-paced or international environment.
  • Proficient in Microsoft Office; familiarity with SAP is a strong asset.
  • Strong customer service orientation with solid administrative skills.
  • Good command of English (written and spoken); additional language skills (French, Dutch, German, Italian, or Spanish) are highly desirable.

Offer

  • A Purpose-Driven Role: Help us make a difference in the lives of patients and healthcare professionals through outstanding customer support.
  • International Collaboration: Work with passionate colleagues across the EMEA region in a diverse and inclusive environment.
  • Professional Growth: We support your development with training, mentorship, and opportunities to grow within the organization.
  • Attractive Remuneration Package: Enjoy a competitive base salary, a comprehensive benefits offering, and performance-based incentives.

Contact Person

Elise Jacquemyn

Talent Acquisition Business Partner EMEA

Working at Terumo means advancing healthcare with heart. Here, you are empowered to grow your own way, inspired to create to innovate, and supported as we get there together. Join us in shaping a healthier future for our patients, society, and each other.