Customer Care Intern

Date: 12-Sep-2022

Location: Belgium

Company: terumoeuro

At Terumo, we enhance lifesaving medical technologies for the benefit of society. Are you eager to contribute to people's health and patients' wellbeing? We'll challenge you to become a master in your field of expertise. You can invest your talents in balance with your personal aspirations - live and work in harmony. Built on our Japanese origins; we are driven by respect, ownership and continuous improvement. It is at the heart of everything we do. This is how we make a difference in the lives of patients, customers and associates.

 

Department Info

 

Terumo Pharmaceutical Solutions (TPS) offers innovative solutions to the pharmaceutical industry through Drug Delivery Technologies & Devices for injection and infusion. The main goal is to enhance the drug delivery, as well as the patients overall comfort. Through open dialogue with other businesses, we build partnerships that benefit everyone – and offer products such as syringe systems, hypodermic needles, catheters, safety infusion sets and more. 

 

Our multilingual customer service team is located within our Terumo Europe facilities in Leuven. Supporting our clients while continuously interacting with our sales teams, distributors and supply chain team is at the heart of their job. 

 

Job Summary

 

As a Customer Care Intern, you will provide support towards all day-to-day customer care activities. In addition, you will get the opportunity and responsibility to contribute to a project to ensure the further innovation of our processes. In general, you will be the link between customers, the sales team, and the supply chain organization. Your objective is to support the efficient order processing flow for accounts. This process ranges from the order fulfilment and the invoice generation to after sales services. 

 

Besides the internship at your department, you’ll get the opportunity to connect with multiple people at Terumo, including fellow interns and the senior management. In addition, you’ll get the opportunity to learn about the company in different ways. 

 

A previous Customer Care intern, Stef Mombaerts, about his experience at Terumo Europe:

 

“Terumo was an amazing company for doing my internship. From the very first day, I felt totally welcome. My coach made me feel perfectly at ease and she guided me through everything that I needed to learn or know. What was expected of me was clearly communicated and everything was also put into practice, so that I can get first-and experience. Furthermore, there’s a good and positive energy within the company. Everyone is open and approachable. I was always given the opportunity to ask questions and the whole team was always ready to help me at any given moment.”
 

Job Responsibilities

 

As our Customer Care Intern, you will contribute to all customer care activities. Consequently, you’ll be in contact with clients throughout the world (in English). You will be responsible for and support order handling, communication, follow-up, document handling and other day-to-day tasks related to our customer care cycle. The target audience of clients consists of pharmaceutical companies. 

 

You will identify, develop and implement improvement activities through projects. Thereby, you will contribute to the further enhancement of the efficiency of Customer Care in different areas.  

 

You will provide follow-up for the invoicing process within our ERP-system, SAP. In addition, you will perform other tasks within SAP, like customer creation and masterdata management.  

 

You will assume other responsibilities as well, based on new opportunities that might arise during the internship.  

 

Profile Description

 

You are enthusiastic and driven about complementing our highly qualified customer care team. 

 

You are currently involved in studies at a Belgian University/High School that provides you with a relevant background to perform well within the internship context; e.g. Business Management, Office Management, Marketing, ….

 

You are a self-starter and serious about your own development and performance. Additionally, you possess good critical, organizational and communication skills.  

 

You are fluent in English and Dutch. This entails both verbal and writing skills. In addition, you are a team player, highly punctual, customer oriented and are at all times prepared to go the extra mile when needed.  

 

You possess a good knowledge and understanding of MS Office. 

 

Offer

 

Working for Terumo means contributing to society through healthcare. We offer a 3-month unpaid internship or longer. 

 

We offer a fantastic opportunity to work in a top performing team and a great place to learn as Customer Service Support in an exciting and rewarding sector. You will be guided by an experienced coach, who will show you the ins- and outs of Customer Service in the medical device industry and you will be offered a platform to be creative and to have a direct impact. 

 

You will get the opportunity to work in an environment in which every associate, customer and business partner is treated with respect, where sincerity is key and where everyone always strives to find the most optimal solution. Furthermore, you’ll find yourself in an environment that promotes a mindset that embraces challenge for the future.  

 

Contact Person

 

Jarne Jans & Jan Swinnen

 

Terumo Europe is a core player in the EMEA healthcare market. We are a strong actor of the Terumo Corporation (Japan), producing, distributing, marketing and selling a vast range of medical devices. Terumo Europe EMEA headquarters and production facilities are located in Leuven (Belgium) with sales and marketing offices across the EMEA region.