Customer Service Intern

Department Info

At Terumo Europe, our EMEA Supply Chain team plays a critical role in delivering excellence. The team includes Customer Service, Supply Chain Planning, Network Optimization, and the European Distribution Centre (EDC). Together, we ensure that healthcare providers across the region receive the products they need, on time and with care

Our multilingual Customer Care team is based at our Haasrode HQ and works closely with sales teams, distributors, and supply chain partners. Every day, we focus on providing exceptional service in a patient-centric, compliant, and innovative way

Job Summary

As a Customer Service Intern, you’ll gain hands-on experience supporting the full customer care cycle, from order entry to invoicing, and post-sales service. You’ll also have the opportunity to contribute to ongoing improvement projects that enhance our internal processes

You’ll be the link between customers, sales teams, and supply chain operations, helping us meet our promise of service excellence.

Job Responsibilities

• Support day-to-day order management and follow-up for hospitals and distributors.

• Assist in customer communication, documentation handling, and coordination of after-sales support.

• Work in SAP ERP for tasks such as order processing, invoicing, customer creation, and master data management.

• Contribute to improvement projects aimed at optimizing our Customer Care operations.

• Gain exposure to a multifunctional international team, and connect with peers, managers, and fellow interns through interactive learning sessions.

Profile Description

• You are currently studying Business Management, Office Management, Marketing, or a similar field.

• You are proactive, organized, and a strong communicator, with a customer-focused mindset.

• You’re fluent in English (written and spoken). Fluency in Dutch is a significant plus.

• You are comfortable using Microsoft Office and eager to learn systems like SAP.

• You enjoy working in a fast-paced, collaborative team environment, and are not afraid to take ownership of your tasks

Offer

• A meaningful internship in a purpose-driven organization focused on improving patient lives.

• Hands-on experience in Customer Service within the healthcare industry.

• Personalized coaching and mentorship from an experienced team member.

• A collaborative, respectful, and inclusive work culture where you can make a real impact.

• Access to networking opportunities with interns and professionals across Terumo Europe.

Contact Person

Jarne Jans - Talent Acquisition Business Partner EMEA