ICT Administration Associate
At Terumo, we enhance lifesaving medical technologies for the benefit of society. Are you eager to contribute to people's health and patients' wellbeing? We'll challenge you to become a master in your field of expertise. You can invest your talents in balance with your personal aspirations - live and work in harmony. Built on our Japanese origins; we are driven by respect, ownership and continuous improvement. It is at the heart of everything we do. This is how we make a difference in the lives of patients, customers and associates.
Department Info
Terumo EMEA's Information Systems department, based in Haasrode, Belgium, provides Information & Communication Technology (ICT) support services to both internal and external customers across the EMEA region. ICT is a critical function within the Terumo EMEA (TE) organization, subject to rigorous regulations and audits. As part of the ICT department, the ICT Operations team is integral in delivering high-quality administrative support, collaborating closely with the ICT Applications team.
Job Summary
We are seeking an administrative support specialist to join our ICT Operations team. The ideal candidate will play a key role in assisting with hardware and software procurement, managing administrative tasks, and supporting the smooth operation of ICT services. This role requires a proactive, customer-centric attitude with a focus on effective communication and collaboration
Job Responsibilities
Administration
Request quotes from third parties for hardware and software purchases.
Register Purchase Orders (POs) in SAP and track the approval and delivery process.
Ensure accurate registration of delivered goods in SAP.
Assist in investigating discrepancies between POs and invoices.
ICT Operations
Follow-up and assign ICT Operations tickets to the appropriate team members.
Manage the ICT Operations mailbox and provide timely feedback to end-users.
Work closely with the ICT Service Integration and Management Coordinator.
License & Certificate Management
Maintain an up-to-date list and report on Terumo's software licenses, including Microsoft, SAP, and other applications.
Propose optimizations and improvements for software licensing.
Collaborate with ICT Strategic Partners to ensure full software compliance.
Manage and optimize the administrative aspects of Terumo’s certificates.
Communication
Act as a central point of contact between business units, end users, and the IT department for administrative services.
Assist various departments in understanding and implementing software license and certificate strategies.
Profile Description
A university degree (preferred) or a Bachelor’s equivalent through experience in a similar administrative or ICT role.
Strong communication and documentation skills.
A proactive, customer-oriented mindset with a drive to deliver world-class ICT support.
Strong team player with excellent organizational skills.
Proficient in English (written and spoken). Knowledge of other languages is a plus.
Willingness to learn Dutch if no prior knowledge is present.
Offer
- A dynamic and collaborative working environment within an international company.
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Opportunities for personal and professional growth.
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Competitive compensation package with benefits.
Contact Person
TA Team
Terumo Europe is a core player in the EMEA healthcare market. We are a strong actor of the Terumo Corporation (Japan), producing, distributing, marketing and selling a vast range of medical devices. Terumo Europe EMEA headquarters and production facilities are located in Leuven (Belgium) with sales and marketing offices across the EMEA region.