People Experience Lead
Posted On:
29 Jul 2026
Job Category:
HR & Communications
At Terumo, we advance lifesaving medical technologies to benefit society. Are you eager to make a difference with us? Here, you’ll grow your expertise while staying true to your personal aspirations.
Guided by our Japanese heritage, we act with respect, take ownership, and pursue continuous improvement. If you see yourself in our values, keep reading; this might be the opportunity you're looking for.
Department Info
The EMEA Human Resources team is committed to creating an engaging, consistent and experience-driven employee journey across the region. Within HR, the People Experience team acts as the central point of support for associates and HR stakeholders, providing high-quality HR services, resolving employee requests, administering key HR processes and systems, and ensuring smooth handovers to specialist teams when needed.
Job Summary
As People Experience Lead, you will lead a team of highly motivated and experienced People Experience Officers and drive operational excellence in HR service delivery across EMEA. Together with your team, you will shape and strengthen how HR services are delivered by ensuring the effective delivery and continuous improvement of HR services, processes, knowledge management and associate support. You will balance digital HR service delivery, including self-service, knowledge-based support and automation, with meaningful human interaction, ensuring associates receive the right support at the right moment. By combining people leadership, process ownership and continuous improvement, you will help build a modern, employee-centric HR service model that drives consistency across countries while balancing efficiency, standardisation and high-value human support.
Job Responsibilities
- Lead, coach and develop our team of People Experience Officers, fostering a high-performing and service-oriented culture.
- Partner with the People Experience Manager to improve employee engagement and enhance the end-to-end People Experience across EMEA.
- Own and continuously improve HR service support operations, including request intake, triage, resolution, escalation and follow-up.
- Ensure consistent HR service delivery across countries while balancing EMEA standards with local requirements.
- Oversee key HR operational processes and administration, including onboarding, offboarding, contract management, employee changes and HR documentation.
- Drive the governance and continuous improvement of the HR knowledge base, ensuring relevant, accurate and accessible content.
- Promote self-service and knowledge-based support through effective communication, content management and process enablement.
- Identify and lead initiatives focused on standardisation, simplification, automation and service improvement.
- Build strong partnerships with HR Business Partners, Centres of Expertise, People Technology and external providers to deliver an outstanding associate experience.
- Support organisational change initiatives and act as deputy for the People Experience Manager when required.
Profile Description
- Bachelor's degree or equivalent through experience
- 8-10 years of HR experience, including exposure to HR Operations, HR Service Delivery or HR process improvement within an international environment.
- Strong people leader with the ability to coach and guide an experienced team through change and growth.
- Experience managing and improving operational processes while maintaining a strong customer focus.
- Strong stakeholder management and relationship-building skills across multiple functions and countries.
- Proven project management and continuous improvement capabilities with strong attention to detail.
- Ability to balance operational excellence with an employee-centric mindset.
- Fluent in English. Knowledge of another European language is an asset.
- Proactive, resilient and comfortable challenging existing ways of working to drive improvements.
- Strong communicator with the ability to influence and build trust at all levels.
Offer
As People Experience Lead, you will have the opportunity to shape how HR services are delivered to associates across EMEA. This is a role with broad exposure, meaningful impact and the opportunity to influence both operational excellence and employee experience.
You will lead an experienced team, collaborate with HR stakeholders across the region and play a central role in improving processes, service delivery and knowledge-based support. The role offers a unique combination of people leadership, operational ownership and continuous improvement in a truly international environment.
For professionals who enjoy building strong teams, improving ways of working and creating a consistent and high-quality employee experience, Terumo offers a collaborative culture where innovation, ownership and development are encouraged.
Contact Person
Jan Swinnen - Talent Acquisition Lead
Working at Terumo means advancing healthcare with heart. Here, you are empowered to grow your own way, inspired to create to innovate, and supported as we get there together. Join us in shaping a healthier future for our patients, society, and each other.