Surgical Support Specialist
At Terumo, we enhance lifesaving medical technologies for the benefit of society. Are you eager to contribute to people's health and patients' wellbeing? We'll challenge you to become a master in your field of expertise. You can invest your talents in balance with your personal aspirations - live and work in harmony. Built on our Japanese origins; we are driven by respect, ownership and continuous improvement. It is at the heart of everything we do. This is how we make a difference in the lives of patients, customers and associates.
Department Info
At Terumo Cardiovascular (TCV), we develop, manufacture and distribute medical devices for cardiac and vascular surgery with an emphasis on cardiopulmonary bypass, intra-operative monitoring and vascular grafting. This includes a full-line of perfusion products, electromechanical products, endoscopic vessel harvesting products and surgical stabilization products.
Job Summary
The Surgical Support Specialist is part of the Terumo Cardiovascular EMEA team and reports into the Clinical Support Manager CV EMEA, Tilo Barth. The main responsibility of the Surgical Support Specialist is to lead the provision of clinical, technical and educational support to HCP's throughout EMEA territory and to support sales of, and customer support for the Terumo CV surgical products portfolio.
For this position we are looking to hire a candidate with hands-on EVH procedure experience (+300 cases in the last 3 years), able to travel up to 70% throughout the EMEA territory in offering support to other group entities.
Job Responsibilities
Sales Support
Supports TE Sales Branches and Business Units in Sales and Marketing of Cardiovascular products, especially products used by Cardiac surgeons
Controls and manages the inventory of demonstration equipment
Completes necessary documentation and client administration, notifies Terumo representatives on issues or problems requiring immediate follow-up
Acts as an Terumo Europe representative to HCP's and support staff related to Terumo CV products, procedures and services
Maintains knowledge regarding products, procedures and services up to date - this also expands to competitive products and services
Clinical and Technical Support
Represent Terumo during surgeries to provide clinical support, troubleshooting and other technical assistance
Provide follow-ups in hospital and clinics, execute field clinical investigation in assigned institutions, receive and respond to technical inquiries, research solutions to questions and problems
Educational Support
Organise and conduct technical trainings and training programs for clinicians, hospital personnel and office staff
Coordinate and conduct training of Sales Representatives (internal and external) and hospital staff (train the trainer) if required
Follow trends in the Cardiovascular field on new products / procedures and inform Marketing and Sales function on potential opportunities or threats for the Terumo CV business
Seminar / Trade Show / Symposiums
Participate in technical seminars, Trade Shows and Symposia
Act as a Terumo Europe representative and offer clinical and technical information to customers during these events
Product Development
Assist Terumo CV Marketing in providing product development requirements to Manufacturing
Coordinate Clinical Evaluations of updated or new products together with the designated Product Manager and/or responsible Sales Branch
Participate in planning and execution of clinical studies involving CV products together with the Terumo Medical and Clinical Department
Provide technical assistance to Terumo Europe Quality Affairs on Post-Market Product Performance Reviews
Profile Description
- Minimally requires technical or science university degree with additional training/certification in cardiovascular surgery, nursing or other relevant technical discipline
- Having performed a minimum of 300 EVH cases over the last 3 years and a total of 5 years working experience in a clinical setting
- A valid SCP or PA license is required
- Affinity with sales and tailored customer approach
- Excellent presentation and training skills
- Fluency in English (written and spoken). Other languages are considered a plus
- Willingness to travel 70% of working time in all EMEA territory
Offer
Working for Terumo means contributing to society through healthcare.
Terumo offers an attractive salary and benefits package.
We offer an opportunity to work in a top performing team. An organisation where everyone is treated with respect. We strive to create a diverse, equal and inclusive work environment. We invest in our associates by offering a broad array of development opportunities.
During your recruitment process, you’ll be able to have conversations with Michael Brauner as the hiring manager and other passionate Terumo associates.
Interested to contribute to the growth of Terumo? Interested to find out more? Have a look at Terumo Europe's Corporate Video or visit our website!
Contact Person
Lukas Uytterhaegen - Talent Acquistion Business Partner
Terumo Europe is a core player in the EMEA healthcare market. We are a strong actor of the Terumo Corporation (Japan), producing, distributing, marketing and selling a vast range of medical devices. Terumo Europe EMEA headquarters and production facilities are located in Leuven (Belgium) with sales and marketing offices across the EMEA region.